Privacy Policy

Information We Collect

Information We Obtain About You

• Contact information, such as name, phone number, email, and postal address
• Account information, such as online password and other log-in details used to access Scenera products and services
• Payment information, such as name, billing address, and payment card details, including card number, expiration date, and security code (collected and stored by our third-party payment processor on our behalf; Scenera stores only the last four digits of your payment card and the expiration date)
• Product setup information, such as the name and description of your Scenera product (e.g., 'Scenera Bridge – Lobby'), the location of installation, and adjustments made to the product setup
• Technical information about your Scenera product, including Wi-Fi network information, signal strength, model, serial number, and software version
• Data about your interactions with our websites and mobile apps, including mobile network information
• Social media handles, content, and other data posted on our official social media pages
• Other personal information contained in content you submit to us, such as through our 'Contact Us' feature or customer support tools
• Content (and related information) captured and recorded when using our products and services, such as video or audio recordings, live streams, images, comments, and data collected from the environment (e.g., motion, events, temperature, ambient light)

Information We Obtain by Automated Means

How We Use The Information We Collect

• Provide our products and services to you;
• Establish and manage your Scenera account and profile;
• Process and fulfill claims and orders in connection with our products and services and keep you informed about the status of your order;
• Personalize your experience with our products and services;
• Allow you to stream, save and share content through our services;
• Identify and authenticate you so you may access certain content or use certain of our services;
• Increase and maintain the safety and security of our products and services and prevent misuse;
• Communicate with you (including providing you with offers and other communications about our products and services) and provide customer support;
• Perform analytics (including market and consumer research, trend analysis, financial analysis, and anonymization of personal information);
• Operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing and improving our products and services; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions);
• Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities;
• Comply with and enforce applicable legal requirements, relevant industry standards and policies, including this Privacy Notice and our Terms of Service.

Third-Party Web & App Analytics Services

Information Sharing

Your Choices

Additional State-Specific Privacy Disclosures

Other Third-Party Services and Features

How We Protect Personal Information

Policies for Children

Updates To Our Privacy Notice

Cookie Policy

1. WHAT ARE COOKIES?
    
    A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon”, also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and may be used to transmit information collected through Cookies back to a web server.
    
2. WHAT INFORMATION DO WE OBTAIN THROUGH COOKIES?
    
    The information we may obtain through cookies includes your device IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of visits to Sites.
    
3. COOKIES USED ON OUR SITES
    
    Below is a description of the cookies that we use on our Sites. You can manage cookies through your browser. Please note that, depending on your selection, you may not be able to take full advantage of the Sites or our products and services.
    
   • Web and App Analytics Cookies
   • We use Analytics Cookies to understand how users navigate and use our Sites. For example, these cookies collect information on the pages they view, how long they stay on a page and whether the page is displayed correctly or whether errors occur. Such cookies help us to improve the performance of our Sites in various ways, such as:
   • Refining our Sites based on how customers use them;
   • Optimizing the pages and features customers use the most;
      Testing different versions of pages and features to find the best solutions for customers;
      
   • Advertising Cookies
      
      We currently do not use Advertising Cookies. In the future we may use Advertising Cookies to serve certain types of advertisements, including for products and services not available on Scenera.net and for certain ads relevant to your interests.
      
      Advertising Cookies may collect information on whether a user has reacted to an advertisement or visited another website or application. Such cookies help us offer you content and provide targeted information that seems more relevant to your interests. They also help us measure the effectiveness of our advertisements and control and limit the frequency of advertisements and other information being displayed to you.
      
      In some circumstances, we work with third parties to provide certain services to our users such as additional features including the ability to see videos, use the live chat functions on our Sites, and connect to certain social networks. These third parties use cookies to collect information on our Sites, including via plug-ins and widgets. We use third-party cookies to serve you relevant advertisements for products and services. We do not sell your personal information throughout this process.
      
   • Essential Cookies
      
      Essential Cookies are necessary to navigate our Sites and use its functions and thus cannot be disabled. These cookies help us collect certain information, such as your session ID and other server information, which enables us to provide services such as authenticating users through security features like Two-Step Verification. Essential Cookies will remain on your browser until you remove them, which may impact your ability to navigate our Site and use its functions.
      
4. YOUR CHOICES
    
    You can manage your data preferences using your internet browser setting. Most web browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, how to disable or remove existing cookies and when cookies will expire. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting https://allaboutcookies.org/. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device. Please note, however, that without certain cookies, you may not be able to take full advantage of the Sites or our products or services. For example, if you disable all essential cookies in your browser, you may not be able to add items to your shopping basket, proceed to checkout or use any our Sites that require login. You may also need to manually adjust some of your preferences every time you visit one of our Sites.
    

US State Privacy Disclosures

1. Categories of personal information collected. The personal information that Scenera collects, or has collected, from consumers in the twelve months prior to the effective date of this Disclosure fall into the following categories established by the California Privacy Rights Act:
   • Identifiers such as your name, address, phone numbers, IP address, or your Scenera log-in information;
   • Commercial information, such as purchase activity;
   • Internet or other electronic network activity information, including website and application interaction information such as browsing and clickstream data;
   • Audio or visual information, such as videoclips collected and stored in connection with the cloud services we provide;
   • Professional information, such as data you may provide about your business if you interact with Scenera as a representative of a vendor or business partner of ours.
     
     
2. Categories of personal information disclosed for a business purpose.  The personal information that Scenera disclosed to the third parties identified in the “Does Scenera Share Your Personal Information?” section of the Scenera Privacy Notice about consumers for a business purpose in the twelve months prior to the effective date of this Disclosure fall into the following categories established by the California Privacy Rights Act:
   • Identifiers such as your name, address, phone numbers, or IP address, for example if you choose to connect with us through our customer support.
   •  Personal information, such as payment information.
   • Commercial information, such as the details of a service you purchased if a third-party service provider is assisting us in providing that service to you.
   • Audio or visual information, for example recordings of customer service phone calls for quality assurance purposes.
     
     
3. Your Data Rights: You may have certain rights under state privacy laws, including to request information about the collection of your personal information by Scenera, to access your personal information in a portable format, and to correct or delete your personal information. If you wish to do any of these things, please contact Customer Support. You may also have the right to appeal the denial of any of these rights by contacting contact Customer Support. Depending on your data choices, certain Scenera services may be limited or unavailable. To ensure the security of your Scenera account, we will generally ask you to verify your request using the contact information you have already provided. If you do not have an account, or if you are an authorized agent under applicable state law, contact Customer Support.
   
   
4. No Sale or Sharing of Personal Information.  In the twelve months prior to the effective date of this Disclosure, Scenera has not sold or shared any personal information of consumers, as those terms are defined under the California Privacy Rights Act.
    
5. California Privacy Rights Act Sensitive Personal Information Disclosure.  The categories of data that Scenera collects and discloses for a business purpose include “sensitive personal information” as defined under the California Privacy Rights Act.  Scenera does not use or disclose sensitive personal information for any purpose not expressly permitted by the California Privacy Rights Act. 
   
   
6. California Privacy Rights Act Retention Disclosure. We keep your personal information to enable your continued use of Scenera, for as long as it is required in order to fulfill the relevant purposes described in the Scenera Privacy Notice, as permitted or as may be required by law, or as otherwise communicated to you.
    
7. California Privacy Rights Act Non-discrimination Statement.  Scenera will not discriminate against any consumer for exercising their rights under the California Privacy Rights Act.
    
8. California Privacy Rights Act, Colorado Privacy Act, Connecticut Data Privacy Act, Utah Consumer Privacy Act, and Virginia Consumer Data Protection Act De-identified Data Disclosure.  Scenera may use de-identified data in some instances.  Scenera either maintains such data without attempting to re-identify it or treats such data as personal data subject to applicable law.
    
9. Colorado Privacy Act Profiling Disclosure. Scenera does not engage in profiling of consumers in furtherance of automated decisions that produce legal or similarly significant effects, as those terms are defined under the Colorado Privacy Act.
    

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