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Privacy

Scenera, Inc.

 

 

PRIVACY POLICY

Effective date: November 30, 2023

Scenera, Inc. and our affiliates (“Scenera”) respect your concerns about privacy. This Privacy Notice describes the types of personal information we obtain about consumers and other individuals identified below, how we may use the personal information, with whom we may share it, and the choices available regarding our use of the personal information. The Privacy Notice also describes the measures we take to safeguard the personal information and how individuals can contact us about our privacy practices.

 

Information We Collect

Information We Obtain About You

We obtain certain personal information in connection with the products and services we provide. The types of personal information we obtain include:

  • Contact information, such as name, phone number, and email and postal address;
  • Account information, such as online password and other log-in details used to access Scenera products and services;
  • Payment information, such as name, billing address and payment card details, including card number, expiration date and security code, which is collected and stored by our third-party payment processor on our behalf. Scenera stores only the last four digits of your payment card and the expiration date;
  • Product setup information, such as the name and description of your Scenera product (for example, “Scenera Bridge – Lobby”) and the location where you install your Scenera product, and adjustments you make to the product setup;
  • Technical information about your Scenera product, such as your Wi-Fi network information and signal strength, and your Scenera product’s model, serial number and software version;
  • Data about your interactions with our websites and mobile apps, including your mobile network;
  • Social media handles, content and other data posted on our official social media pages;
  • Other personal information contained in content you submit to us, such as through our “Contact Us” feature or customer support tools on our websites or mobile apps.
  • Content (and related information) that is captured and recorded when using our products and services, such as video or audio recordings, live video or audio streams, images, comments, and data our products collect from their surrounding environment to perform their functions (such as motion, events, temperature and ambient light).

Privacy and video surveillance laws in your jurisdiction may apply to your use of our products and services. You are solely responsible for ensuring that you comply with applicable law when you use our products or services. For example, you may need to display a notice that alerts visitors to your home that you are using our products or services. Capturing, recording or sharing video or audio content that involves other people, or capturing other peoples’ facial feature information, may affect their privacy rights.

Information We Obtain by Automated Means

When you interact with our products and services, we obtain certain information by automated means, such as cookies, web server logs, web beacons, and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.

We may use these automated technologies to collect information about your equipment, browsing actions, and usage patterns. The information we obtain in this manner may include your device IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of website or app visits. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products and services; (3) tailor the services around your preferences; (4) measure the usability of our products and services and the effectiveness of our communications; and (5) otherwise manage and enhance our products and services, and help ensure they are working properly.

Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our online services. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.

 

How We Use The Information We Collect

We may use the personal information we obtain about you to:

    • Provide our products and services to you;
    • Establish and manage your Scenera account and profile;
    • Process and fulfill claims and orders in connection with our products and services and keep you informed about the status of your order;
    • Personalize your experience with our products and services;
    • Allow you to stream, save and share content through our services;
    • Identify and authenticate you so you may access certain content or use certain of our services;
    • Increase and maintain the safety and security of our products and services and prevent misuse; 
    • Communicate with you (including providing you with offers and other communications about our products and services) and provide customer support;
    • Perform analytics (including market and consumer research, trend analysis, financial analysis, and anonymization of personal information);
    • Operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing and improving our products and services; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions);
    • Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities;
      and
    • Comply with and enforce applicable legal requirements, relevant industry standards and policies, including this Privacy Notice and our Terms of Service.

We also may use the personal information we collect about you in other ways for which we provide specific notice at the time of collection and obtain your consent if required by applicable law.

Third-Party Web & App Analytics Services

We use third-party web and app analytics services on our websites and mobile apps. The service providers use automated technologies to collect and analyze information, including personal information (such as email and IP addresses) to understand how you use our websites and mobile apps. Web and app analytics services help us improve features, evaluate the effectiveness of our marketing, and, ultimately, optimize the customer experience. To learn more about these analytics services, please see Cookie Policy. To opt out of third-party web and app analytics services, please contact our Customer Support.

 

Information Sharing

We do not sell or otherwise share personal information about you except as described in this Privacy Notice. We may share your personal information with (1) our affiliates and subsidiaries and (2) our service providers who perform services on our behalf, such as marketing, customer service, order fulfillment and data analytics and storage. We do not authorize our service providers to use or disclose your personal information except as necessary to perform services on our behalf or comply with legal requirements. We also may share personal information with our business partners (1) with whom we jointly offer products and services; (2) to the extent you use Scenera’s API to connect to third-party products or services; (3) for payment processing and fraud prevention purposes and (4) with your consent.  If you access the Scenera products and services through a third party or through an organization with admin access, we may share your personal information with that third party or the admin for your organization.

We also may disclose personal information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) to establish, exercise or defend our legal rights; (3) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (4) in connection with an investigation of suspected or actual illegal activity; or (5) otherwise with your consent.

We reserve the right to transfer any personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).

Your Choices

We offer you certain choices in connection with the personal information we obtain about you. To update your preferences, limit the communications you receive from us, or submit a request, please contact us as specified in the How To Contact Us section of this Privacy Notice We do need to send you certain communications about our products and services, and you will not be able to opt out of those communications. This includes, for example, information about billing.

In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal data. If you wish to do any of these things, please contact Customer Support.

 

Additional State-Specific Privacy Disclosures

Please see US State Privacy Disclosures to read additional disclosures required under applicable state laws.

 

Other Third-Party Services and Features 

Our products, services, or websites may allow you to link to those of third parties in order to provide certain features or experiences.

In addition, our website and mobile apps may provide links to other online services for your convenience and information, and may include third-party features such as apps, tools, payment services, widgets and plug-ins (e.g., Facebook, Twitter or PayPal buttons).

These third-party services and features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, Scenera is not responsible for these third parties’ information practices. By using or engaging with such services and features, you are requesting and authorizing us to transfer or provide access to information on your behalf, for example, your account ID, email address, data about your Scenera device usage or collected by your Scenera device, etc.

 

How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

 

Policies for Children

We recognize the importance of protecting children’s online privacy. Scenera’s products and services are intended for a commercial  audience and are not directed to or intended for children. We do not knowingly collect personal information online from children, including those under the age of 13.

 

Updates To Our Privacy Notice

This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a notice on our websites and mobile apps to notify you of significant changes to our Privacy Notice and indicate at the top of the notice when it was most recently updated.

 

Cookie Policy

Scenera, Inc. and our subsidiaries (collectively, “Scenera”, “we” or “our”) respect your concerns about privacy.  We obtain certain information by automated means, such as cookies, web server logs, web beacons, and other technologies (collectively “cookies”) when you visit, access, or use our websites, services, mobile sites or applications of Scenera (collectively the “Sites”). This Cookie Policy explains how we use cookies, their purposes, and how you can control them.
Our use of Cookies may involve the processing of personal data. For more information on our data protection practices, see our Privacy Notice.

  1. WHAT ARE COOKIES?

A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon”, also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and may be used to transmit information collected through Cookies back to a web server.

  1. WHAT INFORMATION DO WE OBTAIN THROUGH COOKIES?

The information we may obtain through cookies includes your device IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of visits to Sites.

  1. COOKIES USED ON OUR SITES

Below is a description of the cookies that we use on our Sites. You can manage cookies through your browser.  Please note that, depending on your selection, you may not be able to take full advantage of the Sites or our products and services.

  • Web and App Analytics Cookies
  • We use Analytics Cookies to understand how users navigate and use our Sites. For example, these cookies collect information on the pages they view, how long they stay on a page and whether the page is displayed correctly or whether errors occur. Such cookies help us to improve the performance of our Sites in various ways, such as:
    • Refining our Sites based on how customers use them;
    • Optimizing the pages and features customers use the most;
    • Testing different versions of pages and features to find the best solutions for customers;
  • Advertising Cookies

We currently do not use Advertising Cookies.  In the future we may use Advertising Cookies to serve certain types of advertisements, including for products and services not available on Scenera.net and for certain ads relevant to your interests.

Advertising Cookies may collect information on whether a user has reacted to an advertisement or visited another website or application. Such cookies help us offer you content and provide targeted information that seems more relevant to your interests. They also help us measure the effectiveness of our advertisements and control and limit the frequency of advertisements and other information being displayed to you.

In some circumstances, we work with third parties to provide certain services to our users such as additional features including the ability to see videos, use the live chat functions on our Sites, and connect to certain social networks. These third parties use cookies to collect information on our Sites, including via plug-ins and widgets. We use third-party cookies to serve you relevant advertisements for products and services. We do not sell your personal information throughout this process.

  • Essential Cookies

Essential Cookies are necessary to navigate our Sites and use its functions and thus cannot be disabled. These cookies help us collect certain information, such as your session ID and other server information, which enables us to provide services such as authenticating users through security features like Two-Step Verification. Essential Cookies will remain on your browser until you remove them, which may impact your ability to navigate our Site and use its functions.

  1. YOUR CHOICES

You can manage your data preferences using your internet browser setting.  Most web browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, how to disable or remove existing cookies and when cookies will expire. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting https://allaboutcookies.org/. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device. Please note, however, that without certain cookies, you may not be able to take full advantage of the Sites or our products or services. For example, if you disable all essential cookies in your browser, you may not be able to add items to your shopping basket, proceed to checkout or use any our Sites that require login. You may also need to manually adjust some of your preferences every time you visit one of our Sites.

 

US State Privacy Disclosures

Scenera’s privacy policy describes the personal information that we collect, the sources from which we collect it, the purposes for which we use it, the limited circumstances under which we share personal information, and with whom we share it.  These additional disclosures, which serve as a Notice at Collection under the California Privacy Rights Act, are required by the California Privacy Rights Act, Colorado Privacy Act, Connecticut Data Privacy Act, Utah Consumer Privacy Act, and Virginia Consumer Data Protection Act:

  1. Categories of personal information collected.  The personal information that Scenera collects, or has collected, from consumers in the twelve months prior to the effective date of this Disclosure fall into the following categories established by the California Privacy Rights Act:
  • identifiers such as your name, address, phone numbers, IP address, or your Scenera log-in information;
  • commercial information, such as purchase activity;
  • internet or other electronic network activity information, including website and application interaction information such as browsing and clickstream data;
  • audio or visual information, such as videoclips collected and stored in connection with the cloud services we provide; and
  • professional information, such as data you may provide about your business if you interact with Scenera as a representative of a vendor or business partner of ours.
  1. Categories of personal information disclosed for a business purpose.  The personal information that Scenera disclosed to the third parties identified in the “Does Scenera Share Your Personal Information?” section of the Scenera Privacy Notice about consumers for a business purpose in the twelve months prior to the effective date of this Disclosure fall into the following categories established by the California Privacy Rights Act:
  • identifiers such as your name, address, phone numbers, or IP address, for example if you choose to connect with us through our customer support, or authentication credentials, such as your username and password, if we use a third-party service to verify your identity
  • personal information, such as payment information;
  • commercial information, such as the details of a service you purchased if a third-party service provider is assisting us in providing that service to you; and
  • audio or visual information, for example recordings of customer service phone calls for quality assurance purposes.
  1. Your Data Rights:  You may have certain rights under state privacy laws, including to request information about the collection of your personal information by Scenera, to access your personal information in a portable format, and to correct or delete your personal information.  If you wish to do any of these things, please contact Customer Support.  You may also have the right to appeal the denial of any of these rights by contacting contact Customer Support. Depending on your data choices, certain Scenera services may be limited or unavailable. To ensure the security of your Scenera account, we will generally ask you to verify your request using the contact information you have already provided. If you do not have an account, or if you are an authorized agent under applicable state law, contact Customer Support.
  1. No Sale or Sharing of Personal Information.  In the twelve months prior to the effective date of this Disclosure, Scenera has not sold or shared any personal information of consumers, as those terms are defined under the California Privacy Rights Act. 
  1. California Privacy Rights Act Sensitive Personal Information Disclosure.  The categories of data that Scenera collects and discloses for a business purpose include “sensitive personal information” as defined under the California Privacy Rights Act.  Scenera does not use or disclose sensitive personal information for any purpose not expressly permitted by the California Privacy Rights Act.
  1. California Privacy Rights Act Retention Disclosure. We keep your personal information to enable your continued use of Scenera, for as long as it is required in order to fulfill the relevant purposes described in the Scenera Privacy Notice, as permitted or as may be required by law, or as otherwise communicated to you.
  1. California Privacy Rights Act Non-discrimination Statement.  Scenera will not discriminate against any consumer for exercising their rights under the California Privacy Rights Act.
  1. California Privacy Rights Act, Colorado Privacy Act, Connecticut Data Privacy Act, Utah Consumer Privacy Act, and Virginia Consumer Data Protection Act De-identified Data Disclosure.  Scenera may use de-identified data in some instances.  Scenera either maintains such data without attempting to re-identify it or treats such data as personal data subject to applicable law.
  1. Colorado Privacy Act Profiling Disclosure. Scenera does not engage in profiling of consumers in furtherance of automated decisions that produce legal or similarly significant effects, as those terms are defined under the Colorado Privacy Act.

 

How To Contact Us

If you have any questions about this Privacy Notice, or if you would like us to update information we have about you, change your preferences or exercise other applicable data protection rights, please contact us by e-mail at support@scenera.net or write to us at:

 

Scenera, Inc.
890 Robb Road
Palo Alto, CA 94306